Privacy Policy

Information We Collect

Personal Information

We may collect personal information such as your name, email address, phone number, billing address, shipping address, and account details when you register, place an order, contact support, or interact with the app.

Payment Information

Payments made through the Kingston mobile app are processed securely by third-party payment service providers. We do not store your full debit card, credit card, UPI, or banking details on our servers.

How We Use Your Information

We use your information to provide and improve our services, including:

• Processing orders and payments
• Managing product purchases, returns, replacements, and refunds
• Delivering products to your address
• Providing order updates and customer support
• Improving app features, security, and usability
• Sending important notifications related to your account or orders
• Preventing fraud, abuse, and unauthorized transactions

Sharing of Information

We may share your information only when necessary with trusted third parties such as payment gateways and legal authorities where required by law. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Returns, Refunds, and Transactions

In order to process returns, refunds, cancellations, or exchange requests, we may use your order information, payment reference, and contact details. Refund timelines may vary depending on your payment provider, bank, or method of payment.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of electronic storage or transmission is completely secure.

Cookies and Tracking Technologies

The Kingston mobile app may use cookies, SDKs, and similar technologies to understand usage patterns, improve performance, personalize user experience, and support analytics. You can manage certain permissions through your device settings.

Third-Party Services and Links

Our app may contain links to third-party websites, services, or payment platforms. We are not responsible for the privacy practices, terms, or content of those third parties. We encourage you to review their policies before sharing any information.

Your Rights and Choices

You may have the right to access, update, or request deletion of your personal information, subject to applicable laws and our operational requirements. You may also opt out of receiving certain promotional communications from us.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, customer support, legal compliance, and dispute resolution.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be posted within the app or on our official website. Your continued use of the Kingston mobile app after such updates means you accept the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, your account, your data, or return and refund requests, you can contact us using the details below: